Effective date: July 24, 2026
Gladwater Canine ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
Information We Collect
We may collect information including:
- Your name
- Email address
- Phone number
- Mailing address, when necessary
- Information about your dog or dogs, including age, breed, medical considerations, behavior history, and training goals
- Appointment and service history
- Payment information. Payments are processed through secure third-party payment processors; we do not store your full payment card information.
- Information you voluntarily provide through our website, Meta (Facebook or Instagram) lead forms, email, phone calls, text messages, or social media messaging
Our website may also automatically collect limited technical information such as browser type, device type, IP address, and website usage data through cookies or analytics tools.
How We Use Your Information
We use your information to:
- Respond to inquiries
- Schedule appointments
- Provide dog training services
- Communicate about appointments and training
- Process payments
- Send requested information
- Improve our services
- Maintain business records
- Comply with legal obligations
- Send occasional updates or educational content if you have requested or consented to receive them
Text Messages and Email
By providing your contact information, you consent to us contacting you regarding your inquiry, appointments, training services, scheduling, and customer support.
You may opt out of marketing communications at any time. Standard messaging and data rates may apply.
Information Sharing
We do not sell your personal information.
We may share information only when necessary with trusted service providers that help operate our business, such as:
- Website hosting providers
- Payment processors
- Customer relationship management (CRM) software
- Scheduling software
- Email and messaging platforms
- Advertising platforms such as Meta, when you voluntarily submit information through their lead forms
These providers receive only the information reasonably necessary to perform their services. We may also disclose information when required by law or to protect our legal rights.
Data Security
We take reasonable administrative, technical, and physical measures to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information only as long as reasonably necessary for business, legal, accounting, insurance, or recordkeeping purposes.
Cookies and Analytics
Our website may use cookies and similar technologies to improve website performance, understand visitor activity, and enhance user experience. You can control cookies through your browser settings.
Your Rights
Depending on your location and applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
To make a request, please contact us using the information below.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information directly from children under 13.
Third-Party Websites
Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Effective Date.
Contact Us
Questions about this Privacy Policy or your personal information may be sent to info@gladwatercanine.com, or you may visit www.gladwatercanine.com.
Photo, Video, and Media Consent
With your permission, Gladwater Canine may photograph or record you, your family members, and your dog or dogs during training sessions, classes, consultations, or other services.
These images or recordings may be used for:
- Our website
- YouTube
- Printed marketing materials
- Educational content
- Advertising
- Promotional materials
- Other business-related marketing
We will never sell your photos or videos to unrelated third parties.
If you prefer that no photos or videos of you or your dog be used, simply let us know at any time, and we will honor your request for future media.
Participation in our services is not conditioned on granting media permission.